This Refund Policy explains how Agency WeDo (“we,” “us,” or “our”) handles refunds and support for the services you purchase. By placing an order, you agree to the terms outlined below.
1. 30-Day Replacement Guarantee
If a delivered review disappears within 30 days of being posted, we will replace it once at no extra cost. The 30-day period begins on the date each review is published. To request a replacement, email contact@agencywedo.com with your order number and the removed review details.
2. Our Commitment to Delivery
We work to make sure every delivery goes as smoothly as possible and we monitor the process closely. If reviews do not begin to appear as expected, we are available to investigate and provide support. However, because platforms have their own policies, we cannot guarantee future decisions made by them.
3. Replacement Conditions
Each eligible removed review may be replaced one time. The guarantee covers replacement only and does not provide a refund for reviews removed, filtered, or hidden by a third-party platform. Reviews that disappear more than 30 days after their publication are not covered.
4. Eligibility for Refund
A refund may only be considered if we are unable to begin delivery of the service due to an internal error or if the service was never initiated. Refund requests must be submitted within 7 days of purchase by contacting us at contact@agencywedo.com. Each request is reviewed on a case-by-case basis.
5. Chargebacks and Disputes
We encourage you to contact us directly with any concerns before initiating a chargeback or payment dispute. Opening a dispute without first contacting us may result in the suspension of your account and future orders. If a dispute is resolved in our favor, no refund will be issued.
6. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated effective date. The policy in effect at the time of your purchase will apply to your order.
7. Contact Us
If you have any questions about this Refund Policy or your order, please contact us at contact@agencywedo.com.