This Refund Policy explains how Agency WeDo (“we,” “us,” or “our”) handles refunds and support for the services you purchase. By placing an order, you agree to the terms outlined below.
1. No Refunds for Platform-Removed Reviews
We do not offer refunds if Google or any other third-party platform removes, filters, or hides reviews after delivery. These platforms operate independently and have their own internal policies and algorithms that we do not control. By using our service, you acknowledge that we cannot guarantee that reviews will remain permanently visible on any third-party platform.
2. Our Commitment to Delivery
We work to make sure every delivery goes as smoothly as possible and we monitor the process closely. If reviews do not begin to appear as expected, we are available to investigate and provide support. However, because platforms have their own policies, we cannot guarantee future decisions made by them.
3. If Reviews Disappear, Will You Replace Them?
We focus on completing the delivery you paid for in the best possible way. We do not promise automatic replacement of reviews that are removed by third-party platforms. In every case, we will be available to offer support and guidance, and we will evaluate each situation individually to see what can be done within our operational capabilities.
4. Eligibility for Refund
A refund may only be considered if we are unable to begin delivery of the service due to an internal error or if the service was never initiated. Refund requests must be submitted within 7 days of purchase by contacting us at contact@agencywedo.com. Each request is reviewed on a case-by-case basis.
5. Chargebacks and Disputes
We encourage you to contact us directly with any concerns before initiating a chargeback or payment dispute. Opening a dispute without first contacting us may result in the suspension of your account and future orders. If a dispute is resolved in our favor, no refund will be issued.
6. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated effective date. The policy in effect at the time of your purchase will apply to your order.
7. Contact Us
If you have any questions about this Refund Policy or your order, please contact us at contact@agencywedo.com.